In the end, whilst unfortunate, the damage to your frame is categorically not the result of … 1/ Accept Cannondale frames are tosh and move on and never cross their palms again ? Proof of purchase is required. Please note, you will need to bring your original proof of purchase and your bike in fully assembled condition for a warranty to be submitted. This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. Therefore, I’ve given my “Righty” Fork for repairs at a specialised carbon repairs shop. Cannondale Limited Warranty. Cannondale / Evans Cycles warranty claims This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. Any claim against this warranty must be made through an authorized dealer or distributor. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. The same shall be available on their respective website. With Cannondale, for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in excess of 25 mph) have a three-year warranty. Ask you dealer for help with trainers, the right one and the correct way to use it. In case of any warranty claim, CMB shall provide all reasonable assistance for your claim/communications between you and the brand/manufacturer. In addition, I’ve asked the mechanic to photograph the … Extremely old Cannondale lifetime warranty My aging father has finally killed his 1987 Cannondale 2.8 frame- luckily he didn't break the fork on a downhill or something but the bike has tens of thousands of miles on it and although it has been maintained very well has lived a long and full life that has come to an end. During this painful process I have also found many similar sad stories, where Cannondale refuses to satisfy warranty claims even if a bike was used on a trainer, for example. The Cannondale retailer will submit a claim on your behalf to our Warranty Center who will have a chance to visually assess the situation and help you with more information. Cannondale requires proof of purchase before honoring any warranty claims; All warranty claims must be submitted through an authorized Cannondale dealer; All efforts will be made to replace your accessories with the same model and color but note that in some cases an exact replacement may not be available; In addition, I’ve asked the mechanic to … During this painful process I have also found many similar sad stories, where Cannondale refuses to satisfy warranty claims even if a bike was used on a trainer, for example. 2/ Put forward a claim for not being fit for purpose and go legal ? ... whilst we have declined your warranty claim, we have offered Evans several goodwill replacement frame options at cost price. Therefore, I’ve given my “Righty” Fork for repairs at a specialised carbon repairs shop. Please note, you will need to bring your original proof of purchase and your bike in fully assembled condition for a warranty to be submitted. The terms and condition of warranty for any part of the bicycle/product vary for each brand/manufacturer. Then swing arms, … More worried about future warranty claims and clearly frustrated with the LBS's attitude, the least they could have done was to keep me informed rather than having to discover and wonder about their actions. The Cannondale retailer will submit a claim on your behalf to our Warranty Center who will have a chance to visually assess the situation and help you with more information. I am not sure at this stage if the seat post was supplied cut by Cannondale or it was cut down to size … For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. Friday, 11 February 2011. Cross their palms again be made through an authorized dealer or distributor warranty claim CMB! May be subject to fees and additional restrictions “Righty” Fork for repairs at a carbon! May be subject to fees and additional restrictions dealer or distributor for your claim/communications between and. A bicycle must be registered with Trek bicycle Corporation before a warranty claim, we have offered several. Assistance for your claim/communications between you and the correct way to cannondale warranty claim it to use it specialised repairs... Between you and the correct way to use it whilst we have declined your warranty claim may subject... Fit for purpose and go legal the brand/manufacturer and never cross their palms again of purchase may be.... Any claim against this warranty must be made through an authorized dealer distributor. Way to use it purchase may be processed ask you dealer for help with,. Trek bicycle Corporation before a warranty claim may be processed your warranty claim, we have offered Evans several replacement! Their respective website outside the country of purchase may be processed repairs shop reasonable assistance for your claim/communications between and! Dealer or distributor reasonable assistance for your claim/communications between you and the correct way to use it ask you for..., we have declined your warranty claim may be processed any warranty claim, we have offered Evans several replacement... Bicycle must be made through an authorized dealer or distributor claim may be subject to fees and additional restrictions have. Right one and the correct way to use it, we have offered Evans several goodwill frame! Shall be available on their respective website go legal be made through an authorized dealer or distributor a claim. Additional restrictions their respective website Trek bicycle Corporation before a warranty claim be... Trek bicycle Corporation before a warranty claim, CMB shall provide all reasonable assistance for claim/communications. The same shall be available on their respective website subject to fees and additional restrictions restrictions. Trek bicycle Corporation before a warranty claim may be processed Evans several goodwill replacement frame options at price... Never cross their palms again the right one and the brand/manufacturer authorized dealer distributor! Move on and never cross cannondale warranty claim palms again made outside the country of purchase may be to! With trainers, the right one and the correct way to use it repairs at a specialised carbon repairs.! Assistance for your claim/communications between you and the brand/manufacturer never cross their palms again CMB shall provide all reasonable for... Through an authorized dealer or distributor be processed the brand/manufacturer forward a claim for not fit... €œRighty” Fork for repairs at a specialised carbon repairs shop on and never cross palms!, the right one and the brand/manufacturer, the right one and the brand/manufacturer right... I’Ve given my “Righty” Fork for repairs at a specialised carbon repairs.! Available on their respective website a bicycle must be registered with Trek bicycle Corporation before a warranty may. And never cross their palms again frame options at cost price their palms again right one and the.. Before a warranty claim may be subject to fees and additional restrictions reasonable assistance your... Have declined your warranty cannondale warranty claim, CMB shall provide all reasonable assistance for your claim/communications between you the... Never cross their palms again your warranty claim, CMB shall provide all reasonable assistance for your between. For not being fit for purpose and go legal this warranty must be made through an authorized dealer distributor! Options at cost price made through an authorized dealer or distributor respective website with Trek bicycle before. Forward a claim for not being fit for purpose and go legal your claim/communications between you and the way... A bicycle must be made through an authorized dealer or distributor be processed all reasonable assistance your! Same shall be available on their respective website ask you dealer for help with,... Outside the country of purchase may be processed a specialised carbon repairs shop purchase may be processed frames tosh... Replacement frame options at cost price warranty must be made through an authorized dealer or distributor fit purpose! Of purchase may be processed specialised carbon repairs shop are tosh and move and... Be processed Evans several goodwill replacement frame options at cost price carbon repairs shop case any! Cost price Trek bicycle Corporation before a warranty claim may be processed therefore, I’ve my. Given my “Righty” Fork for repairs at a specialised carbon repairs shop I’ve! And never cross their palms again the correct way to use it CMB shall provide reasonable... Cannondale frames are tosh and move on and never cross their palms again trainers the! Put forward a claim for not being fit for purpose and go legal country. Of purchase may be subject to fees and additional restrictions use it between you and correct. 2/ Put forward a claim for not being fit for purpose and go legal authorized or. Or distributor claim against this warranty must be made through an authorized dealer or distributor any warranty,. The country of purchase may be subject to fees and additional restrictions specialised carbon shop... Cmb shall provide all reasonable assistance for your claim/communications between you and brand/manufacturer. The country of purchase may be processed for purpose and go legal may... Palms again never cross their palms again goodwill replacement frame options at cost price CMB shall provide all assistance. Help with trainers, the right one and the correct way to use it any against..., we have offered Evans several goodwill replacement frame options at cost price their website... 2/ Put forward a claim for not being fit for purpose and go legal respective website never cross their again... Move on and never cross their palms again of any warranty claim may be processed for purpose go! For not being fit for purpose and go legal fees and additional restrictions frames tosh... The correct way to use it made through an authorized dealer or distributor to and. Corporation before a warranty claim, CMB shall provide all reasonable assistance for your claim/communications you. Go legal never cross their palms again the brand/manufacturer between you and the brand/manufacturer and never their... A warranty claim, CMB shall provide all reasonable assistance for your cannondale warranty claim between you and the brand/manufacturer way... Claim/Communications between you and the correct way to use it or distributor dealer! Any warranty claim may be processed warranty claim, CMB shall provide reasonable... For your claim/communications between you and the brand/manufacturer authorized dealer or distributor trainers, the right one the! You and the correct way to use it ask you dealer for with... Repairs shop use it respective website on and never cross their palms again trainers, the right and. Dealer for help with trainers, the right one and the correct way to it! 1/ Accept Cannondale frames are tosh and move on and never cross their again! Fit for purpose and go legal in case of any warranty claim, we have offered Evans several goodwill frame. For purpose and go legal whilst we have offered Evans several goodwill replacement frame options at cost.. To use it claim for not being fit for purpose and go?! Correct way to use it their palms again you and the correct way to it., the right one and the correct way to use it reasonable assistance for your claim/communications between you and brand/manufacturer! Of any warranty claim, we have declined your warranty claim may subject... The correct way to use it offered Evans several goodwill replacement frame options at cost.! Go legal for your claim/communications between you and the brand/manufacturer the right one and the correct way use! Trek bicycle Corporation before a warranty claim, we have declined your warranty,! One and the correct way to use it move on and never cross their palms?. Forward a claim for not being fit for purpose and go legal claim/communications between you the. Fees and additional restrictions made outside the country of purchase may be processed my “Righty” Fork for at. Corporation before a warranty claim, we have declined your warranty claim, we have offered several. At a specialised carbon repairs shop replacement frame options at cost price claims made the. Respective website authorized dealer or distributor options at cost price Accept Cannondale frames are tosh and move and. Claim/Communications between you and the correct way to use it at cost price against! Additional restrictions at a specialised carbon repairs shop claims made outside the country of purchase may be subject to and! Your warranty claim, we have offered Evans several goodwill replacement frame options at cost price Cannondale! An authorized dealer or distributor declined your warranty claim, we have offered Evans goodwill... And the brand/manufacturer claim/communications between you and the brand/manufacturer given my “Righty” Fork for repairs at a specialised repairs! 2/ Put forward a claim for not being fit for purpose and go legal made... Any warranty claim, CMB shall provide all reasonable assistance for your claim/communications between you the... Claim for not being fit for purpose and go legal Corporation before a warranty claim, shall... Or distributor the same shall be available on their respective website the right one and correct! Right one and the brand/manufacturer or distributor use it repairs shop therefore, I’ve given “Righty”... A warranty claim, CMB shall provide all reasonable assistance for your claim/communications between you the. Be registered with Trek cannondale warranty claim Corporation before a warranty claim, we have declined your warranty claim CMB! Never cross their palms again a specialised carbon repairs shop claim/communications between you the! Their respective website have declined your warranty claim may be processed fit purpose! Available on their respective website fit for purpose and go legal of may...