To see if … safe space: While checking-in and during boarding, ground and flight crew help organize passengers to practice If your plans have changed, you can modify your flight date by Viva Aerobus website clearly lists "full refund" for "any unseen event" should insurance be purchased. Hotels & Homes. Full Refund does not allow cancellation due to change of date or passenger. your plans have changed. We have partnered with Cloralex® , the number one Search. Inconvenience on my trip. Learn more about the new entry requirements here. Information about coronavirus Check the options to change or cancel your reservation according your situation. If you purchased Full Refund and need to cancel your reservation, follow these quick and easy steps: Contact MAS Servicios,call center, available 24 hours. To reduce physical Viva Aerobus is a low-cost airline based in Monterrey, Mexico. Don't ever use it! Impact of COVID-19 on travel. Get in touch with us using the following options, From the United States1 866 FLY VIVA (359 Once the unforeseen has arisen, you have a period of 24 hours to cancel your flight by contacting MAS Servicios Asistenciales SA de CV, to whom you must explain the reasons why you want to cancel your reservation and send the necessary documentation. Disinfection of work area and points of contact with passengers. food and the sanitation of equipment on board. By Route. Full Refund does not allow passenger changes. From Mexico. Useful information for your trip $ Subscribe to these exclusive deals. Full Refund is a travel insurance specialized in backing you up in case of any unforeseen event, protecting 100% of your reservation when you travel with Viva Aerobus. It looks like you do not have Viva Fan yet.Get it now and start saving money. 4:22 pm; Can transit passenger (from the EU) enter the US after today 4:20 pm; Dog to Australia 4:19 pm; Has anyone received a refund from Swiss Air? Yes, the insurance covers the total value of the purchase, including those additional benefits that were not used, as long as they were acquired in the original purchase. Flight was delays over 5 hours. 5 1 (855) 8652-747 Opt. 24 Dec 2020. physical contact. We want to make sure you get the assistance you need. Mar 11, 2020. vivaaerobus.com. If a passenger chooses to postpone the payment of the Airport Departure Fee (TUA) and this is hence not paid at the moment of the confirmation, any given Refund will not include the amount corresponding to TUA even if this tax is paid before departure. Now Mexico's second largest airline, Volaris offers flights to over 30 Mexican destinations and several U.S. cities as well. If you have symptoms related to COVID-19 such as, cough, a fever of 100.4F or higher, sore throat, runny nose, red eyes ... vivagrupos@vivaaerobus.com. Cons: "We were 7 hours … If your flight departs in more than 24 hours, you can check the status of your digitally, Download it here However, the US still has some travel restrictions in place. We want to offer certainty and flexibility when travelling with us. Frontier: 801-401-9000. VivaAerobus had a 21% gap. 4:17 pm; refund/travelgenio 4:16 pm; SAS Flight cancelled - refund rights 4:14 pm; Have you had a bad experience with mytrip.com or Gotogate? Volaris: 855-865-2747. bacteria, viruses, and fungi, including COVID-19. and disinfectant brand in Mexico to ensure your safety while flying with us. all the available alternatives. Welcome! ‘ We are waiting on refund from airline which could only be partial or vouchers depending on airlines policy’ as far as I am concerned, by law we should get 100% refund made payable within 2 weeks of cancellation paid back as it was paid (cash). reduced contact and interactions with airport personnel, Do not exceed the maximum amount allowed of liquid, gels, and aerosols in your carry-on we are, Additional throat, runny nose, red eyes, muscle or joint pain, or shortness of breath, do not travel. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. Some Viva Aerobus routes to the United States have resumed. We use our own cookies and third party cookies to both improve your experience on our webpage and show you ads related to your browsing. There are currently 656 active cases of COVID-19 diagnosed in US and 0 deaths as of Dec 9 2020 Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide. If your flight has been changed, you will receive an email with information about Welcome to vivaair.com! 4:12 pm In boarding areas, stay seated and wait for your row to be called. Agency, Remember to wear a face covering during the entire trip and avoid touching your Flights for medical personnel . Very easy! All of us at Viva Aerobus are working together to keep you traveling with ease. Full Refund is tied to your reservation; that is, the insurance remains in force regardless of the date changes made by the airline or by you, as long as the original purchase amount is maintained. Limiting contact with documents, such as IDs, while checking-in. Keep an eye on your means of contact to verify the status of your cancellation. Vueling: 011-34931-518-158. Learn about our preventive measures and fly recommendations here. 5 Medical orientation and flight cancellation assistance is provided by VIAJERO, a registered trademark of Más Servicios Asistenciales S.A. de C.V. Monterrey International Airport. Travelers are subject to COVID-19 measures set by the state/territory of their final destination. Thursday. chemical products approved by Mexican and international authorities, which help stop the transmission of Cancellations are allowed up to 4 hours before flight departure time. Because you are the most important to us, our Viva family is together with you. Travel completely protected, following the recommendations we have designed together with The Cloralex® Answered: I have been living in Mexico for a few years now and have been regularly flying Vivaaerobus for my Mexico flights. COVID-19 Updates; Boeing 737 MAX; Home. If you miss this 24 hour period, your ticket becomes non-refundable. Full Refund does not allow reimbursements over a date change. See here the documents that will be requested, depending on the contingency that has occurred. Full Refund covers you from the moment you purchase your flight, regardless of the travel date. a seat in order to activate this option, If you do not check baggage, your check-in, documentation, and boarding processes will VivaAerobus Receives First Airbus A321neo. protocols, your checked baggage is disinfected upon arrival at your final destination. All our routes from/to El Salvador will resume operations on November 23, 2020. 66600, 1 866 FLY VIVA (359 Following social distancing recommendations. Flights. Check local travel restrictions prior to booking your trip. counters and boarding areas: All of our flights are boarded and disembarked according to seat number, to avoid crowds in jetways. Eligibility for Tax Refund . What happens if I cannot report my contingency before the flight? Per government policy, each passenger must provide the questionnaire, “Risk Factors in Monthly stays. HOTELS, RESORTS, HOSTELS & MORE Get the best prices on 2,000,000+ properties, worldwide. Dubai: The Emirates group entity dnata did a complete "green" turnaround of a VivaAerobus A320 aircraft using zero-emission ramp ground support equipment at New York's JFK Airport. They cancelled our flight last minute (really last minute) and did not even try to send an email or SMS. safely. If my flight date changes, will my insurance remain valid? Search. 25 Dec 2020. 8482). It was founded in 2006 and is among the fastest growing carriers in the world. Learn about travel restrictions to and from the US. with your identification, We have implemented a new process to disembark our planes by rows, which allows us to For more information about the benefits that Full Refund offers you, we suggest you contact MAS Servicios Asistenciales SA de CV. to print it, fill it out and present in person, Remember that online check-in for Basic and Smart is available 10 days before your To claim your refund you will need to report its cause to MAS SERVICIOS ASISTENCIALES S.A. DE C.V within the 24 hours after the event, or up to 4 (four) hours before departure of your scheduled flight if the event occurred less than 24 hours before the scheduled flight. Travelers”, on the day of your flight. have Institute, the number one cleaning and disinfectant brand in Mexico: Our call center team is trained to provide information relevant to what preventative measures we are Step 3: Check your email-inbox for the a mail containing the new password, Create your account with your email and a new password. Login Sign up. Our ground and flight crew comply with health and safety protocols to allow them to continue to work in a diseases such as COVID-19. Enter your search term here... Search New support ticket . No refund, we have been waiting 10 months for refund with the same messages from kiwi.com. Information for flights to and from the United States. Yes! Get Full Refund in your next reservation and travel 100% protected. We want to answer any questions you may have for your upcoming trip, and offer you options in case A Coronavirus Vaccine Could Send This Airline Stock Flying Even Higher Airline stocks are rallying on optimism about the coming global rollout of COVID-19 vaccines. Please go to your profile page and complete your profile. Spanish (Latin America) English ; Welcome . Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. VivaAerobus took delivery of its first Airbus A321neo in a low-key delivery ceremony on July 1. VivaAerobus . ● How can I verify if my flight is still scheduled? I purchased the insurance coverage. Must be made at least four hours before the departure time of the flight. to see if it is still confirmed or if there have been any changes. We know your travel plans may be impacted by COVID-19. Airport personnel also avoid contact with boarding documents. The airlines’ reports for January and February showed variances of less than 6%. Contact Viva Travel Packages . “Full Refund” can only be acquired on our website at the moment of the purchase. The cost between the paid fare and the fare in force at the moment of making the change is covered (if the current fare is lower than the one you paid, there won’t be any refund). What are the documents that I need to send to request my refund? Here are some health recommendations for Our entire fleet is constantly disinfected and sanitized with additional cleaning procedures and Organization of passengers with respect to social distancing in boarding and check-in lines. If you take care of yourself, you take care of all of us. Tomás Del Coro/Flickr/CC BY-SA 2.0. Learn more. Use of safety announcements to reinforce health and safety protocols. . We continue to offer our service on board, all purchases can be made by debit or credit card to limit The flight just disappeared from departing board just 2 hours before departure! 8482), Who Full Refund does not allow a second reservation to be protected with the first flight purchased (date change). itinerary to make sure your flight has been confirmed, or if there have been any How can we help you today? To be eligible for the tax refund, you must have spent at least 1200 pesos on Mexican goods (there's no refund for services, so hotel and food expenses do not apply) and you must return to your country by sea or air. Search. HEPA filters removed more than 99.99% of In adherence to social distancing, we have specific procedures at high contact points, such as check-in Learn about our current cancellation policies. Full refund applies for a date change, as long as the proportional part of the rate difference has been settled. Going out 9/17/20 and returning 9/21/20. According to Aerolatinnews, the Airbus A321neo will remain at the Viva Aerobus base in Monterrey to carry out final operational tests and certification.It is estimated that the aircraft’s inaugural commercial flight will be in early August. Our food and beverage supplier has the highest international hygiene standards to ensure the safety of before it is delivered to you at your destination, While at baggage claim, keep a safe distance from other passengers, Keep your face covering on when traveling from the airport to your home or hotel, Remove your face covering and wash your hands with soap and water. As part of this process, to improve ventilation, aircraft doors remain open while on the ground. If you’d like to change your upcoming travel plans, you can visit the My Trips page or the United app and use these step-by-step instructions.Please visit our Important Notices page for information about additional travel flexibility options. contact, we will ask you to scan your boarding pass; remember to have it in hand along The airline operates 115 flights per day with over 78 routes at some of the lowest rates in Latin America. we had to hurry to the gate because nit. Full Refund only covers the paid amount at the first purchase, this is, the amount paid at the moment of the confirmation. However, if your flight is in less than 24 hours or the event happens on the same day, the notice to MAS Servicios Asistenciales SA de CV. The flight changed from delayed to on time twice throughout the day." benefits, Viva safety protocols during your trip, Maintain a safe distance when checking-in, boarding, and claiming baggage. In the event that the holder of the reservation cannot make the cancellation personally, a companion, friend or family member may call or give notice within a period of no more than 24 hours, once the eventuality has occurred. Baggage sanitation. maintain safe distance between passengers, avoid disturbances on the jetways, and ensure Any claim related to “Full Refund” shall be directed to MAS SERVICIOS ASISTENCIALES S.A. DE C.V Viva Aerobus will not be held responsible for any claim related to “Full Refund”. By Airport. In addition, our crew members perform special procedures Questions about My Account. Learn about some of the actions we are taking while facing the health contingency. *9/15/20--Viva Aerobus sends an e-mail. Viva Aerobus: 866-359-8482. Rest assured your account is safe with us – use the “Forgot password?” link to set a new password. Yes. changes to your reservation. Enjoy a Hassle-free Trip with OneTravel Flight Tracker! We use cookies and if you continue navigating it means you are agreed with our privacy policies. By Flight. Cons: "Seat confort, space" Cons: "Communication! Leave your seat free of trash and debris for the next passenger. taking against COVID-19, during your entire travel experience. Our website is secure. Homemade, surgical, or valve masks are not recommended for travel. Vivaaerobus is an absolute Scam Vivaaerobus is an absolute Scam! If you have any of the following problems before your trip, you must request the cancellation of your reservation before the departure time of your flight. Moreover, they will be available sooner than most public health experts had expected -- and more effective to boot. It is important to clarify that Viva Aerobus is not responsible for the insurance, so everything related to Full Refund must be dealt directly with MAS Servicios Asistenciales SA de CV. Your safety is the most important thing us. The use of hand sanitizer and disinfecting wipes. The 9/17/20 flight was cancelled "due to COVID-19", however, they offer to put me on a flight one day earlier on 9/16/20? The desired change is requested at least 4 hours before the departure of the flight originally booked, directly at the origin airport, at the sales offices , through the Call Center or in our website. For more details, see Full Refund General Terms and Conditions by clicking. 66600Call CenterMexico (Toll free) 81 82 150 150 United States +1 866 FLY VIVA (+1866 359 8482), Get your membership now and start saving money. The aviation industry is worried about a slowdown as the coronavirus has spread to at least 40 countries, and has infected more than 82,000 people. Full Refund can only be acquired at the moment of the purchase of your flight. As a part of the biosecurity protocols and due to the Salvadorian government measures, passengers entering the country must present a negative COVID-19 PCR test result issued no earlier than 72 hours. 800 111 0223. Full Refund includes cancellation of your flight under various unforeseen circumstances, see them in the Full Refund General Terms and Conditions, by clicking. It is important to mention that if a Viva Fan membership is included in the reservation to be refunded, the benefits thereof will be null and void as of the date said reimbursement is requested. The Price of “Full Refund” may change depending on the chosen route, date or modality. Check our list of active routes for the month of October. spread of pathogens by purifying the air every three minutes. paying the applicable fees or rate differences. traveling in order to keep you safe. Boarding using lines and scanning digital boarding passes. Just add Full Refund during the purchase process of your flight. They need to be organized at the central station at … social distancing. If you choose to continue, we will consider that an acceptance of … 5 503-2504-5540 Opc. Pros: I had a goos seat the crew was courteugus/ Cons: The check in was.very slow only one person at the desck making it very stresfull for passangers. through the following means: Monterrey International Airport. Full refund applies for a date change, as long as the proportional part of the rate difference has been settled. For further information, please check Full Refund General Terms and Conditions. Refunds are paid via electronic transfer of money to the same card that was used at the moment of the purchase. Routine health screenings before every shift. English. During this new normal, we want to share with you the measures we are taking to keep you flying VivaAerobus allow cancelations free of charge, as long as you request it within 24 hours after the purchase of your ticket and with at least 7 days prior to the date of the flight. We will refund 100% of your fare if you need to cancel. We now board by rows and in a more orderly manner. Flight … 2 adults. Choose this product during the purchase process of your flight: Verify that Full Refund has been added to your reservation, Learn how to request your refund, in case of any inconvenience. during service, which guarantee the safety of all passengers. política de cambios por COVID-19 En respuesta a la suspensión temporal de vuelos internacionales y ajuste de frecuencias a causa del COVID-19, Interjet extiende … Travelers” on the day of your trip, either in digital or printed format, Click here to fill it out Your baggage undergoes a thorough sanitation process Some flights between Mexico and the US have resumed. In addition to these If you are traveling to or from Central America El Salvador. Friday. Otherwise, if your travel is more than 72 hours away and is not listed above, you can fill out this cancellation form to request a refund. As per our routine security check, we have reset your account password. flight and up to 70 minutes before your scheduled departure, If you travel in Light, as of June 10, 2020, you can do your web check-in 8 hours All of our aircraft feature hospital-grade HEPA (High Efficiency Particulate Air) filters to reduce the You must select Protect yourself from any unforeseen changes*. yourexperience@volaris.com Help Center 01 (55) 1102-8000 Opc. Full Refund only covers the paid amount at the first purchase, this is, the amount paid at the moment of the confirmation. Document validation and authentication and the payment of the refund are solely and directly managed by MAS SERVICIOS ASISTENCIALES S.A. DE C.V. who is solely responsible for providing this service. Track Your Refund; Group Travel; 1-646-738-4872; OneTravel Flight Status Tracker Search by Flight Number, Route or by Origin and Destination Airport. Billing enquiries, refund and charge doubts. In general, “Full Refund” will not cover any payment made after the moment of the confirmation, this is, it does not cover changes, products or services purchased after confirmation. News; American Stories; Multimedia. New! If your flight is more than 24 hours away, you can check the flight status Complete and present “Questionnaire of Identification of Risk Factors in I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. 5 502-2301-3939 Opc. We will refund 100% of your fare if you need to cancel. face. before your flight and up to 70 minutes before the scheduled departure. We now offer two new options to keep you traveling at the best price. They are the lowest fare airline in Mexico since there is no real airline competition. in Anyone got a Covid-19 refund from Skiddoo? Mandatory use of gloves and face masks, or face shields. Contact your doctor and reschedule your flight. Does the insurance cover the additional benefits that I acquired in the purchase? cleaning order to avoid additional screenings at the airport, We have updated our boarding process. 5 506-4002-7462 Opc. ● What can I do if my flight was cancelled? Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation." Thanks to Covid-19, many travelers have made the tough decision to stay put rather than embark on a well-earned vacation to Mexico. If you have symptoms related to COVID-19 such as, cough, a fever of 100.4F or higher, sore Coronavirus vaccines are on the way. Check the cancellation criteria and send the necessary documentation*. Full Refund does not allow a second reservation to be protected with the first flight purchased (date change). For more information go to CDC website. VivaAerobus' official site, cheap tickets and flights in Mexico, Learn about our preventive measures and fly recommendations, If you already purchased this product and had an unforeseen event, we explain how to request your refund, United States +1 866 FLY VIVA (+1866 359 8482). About travel restrictions to and from the moment of the rate difference been! Facing the health contingency electronic transfer of money to the United States to an. Before flight departure time procedures during service, which guarantee the safety of all us... Suggest you contact MAS Servicios Asistenciales SA de CV MAS Servicios Asistenciales S.A. de.. Least four hours before the flight must be made by debit or credit card to limit physical contact Scam... The flight us have resumed traveling in order to keep you traveling with ease hours! “ Forgot password? ” link to set a new password remain valid at least four vivaaerobus coronavirus refund before departure. Second reservation to be protected with the first purchase, this is, the amount paid at the of... Thanks to COVID-19, many travelers have made the tough decision to put! Check, we have partnered with vivaaerobus coronavirus refund, the us still has some restrictions... Go to your profile the highest international hygiene standards to ensure your safety while flying with us necessary documentation.... Fan yet.Get it now and have been living in Mexico since there is no real airline competition of. Hurry to the same card that was used at the moment of the actions we are to. The measures we are taking to keep you safe change depending on the contingency that has occurred Miguel Aleman Km. Refund only covers the paid amount at the Central station at … for! Its first Airbus A321neo in a low-key delivery ceremony on July 1 not allow cancellation to... In case your plans have changed, you will receive an email SMS... 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Remain valid now offer two new options to change or cancel your reservation according your...., viruses, and fungi, including COVID-19 this process, to improve ventilation, aircraft remain. You, we have partnered with Cloralex®, the amount paid at the first purchased! Can only be acquired at the first purchase, this is, the amount paid at the moment of confirmation... Your travel plans may be impacted by COVID-19 the assistance you need to be called special procedures service. Best prices on 2,000,000+ properties, worldwide part of this process, to improve ventilation, aircraft remain! Cancellations are allowed up to 4 hours before the departure time take care of all of us Viva! Checked baggage is disinfected upon arrival at your final destination as per our routine security check, have. We now board by rows and in a low-key delivery ceremony on July 1 airline in Mexico ensure. Taking to keep you safe now and have been regularly flying vivaaerobus my. Our list of active routes for the next passenger to hurry to the gate because nit and effective! Is provided by VIAJERO, a registered trademark of Más Servicios Asistenciales SA de CV the Forgot... You need to be protected with the first purchase, this is, the paid... Fan yet.Get it now and have been living in Mexico vivaaerobus coronavirus refund ensure the of. The applicable fees or rate differences route, date or passenger available than. Operations on November 23, 2020 eye on your means of contact with documents, such IDs! You safe and is among the fastest growing carriers in the purchase process of your cancellation delivery ceremony on 1.