If you've got Plusnet Protect, that will stop too. At the moment, we haven't detected any problems at Plusnet. If you’ve got any questions about your home phone or broadband account, give us a call on 0800 013 2632. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. well, I signed up to plusnet in about 2006 on a one month contract unlimited downloads. So, say you wanted to move your broadband and home phone but keep your mobile account with us, you could lose any extra data or minutes that are currently included in your mobile plan because you’ve also got broadband with us. > > > I just given BT the push from being my 'phone supplier, if their > Broadband CS is done in India as well keep well clear. Hang up and re-dial before 60 minutes and you won't be charged. If you want to leave Plusnet Mobile because you feel you need more minutes, data or a new phone, give us a call. Customer Helpline took me through various workarounds including splitting the SSIDs and after several days of faff they concluded the router was faulty and sent another one. If you’ve got a discount or another kind of benefit because you use more than one of our services, you might lose that discount or benefit when you leave. Plusnet do offer retention deals but I've found that the … Login ... that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. Plusnet is DOWN: Mobile network crashes leaving users unable to … How to cancel Plusnet broadband If you’re out of contract: cancelling Plusnet for free The easiest way to end your Plusnet broadband service is to choose a new provider on the same Openreach (BT line) network that Plusnet uses (of the major ISPs, only Virgin Media does not use Openreach). On my "thinking of leaving" call to them the impression was, as other have found, a don't give a damn attitude. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. For more details see our Cancellation Policy. Just set everything up with them and they'll tell us when to switch your Plusnet service off. I want to be reassured that this is the case as minimal information on switching is given on PlusNet and Skys websites and this did not happen when I switched previously from Virgin to Plusnet as USwitch said it would. I had various problems with Openreach and their subcontractors when I had a fibre upgrade last year and the guys at Aquiss were all over them. How … Hello all, we're having some problems with Plusnet broadband. Up until last month - been perfectly happy. Thinking about leaving Plusnet [ link to this post ] In a time when broadband providers are offering great value services Plusnet only offers good deals and incentives (£75 cashback) to new customers and in the same time increases broadband prices to loyal customers when contract nears its end, in my case the Email renewal reminder suggested paying 26.99 for a 36Mbit) If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. - edited Moving to Virgin? Full Outage Map. Report a Problem. Still there's that old saying about the people you treat badly on the way up will be there when you are on your way down. Our existing broadband customer can enjoy an extra 2GB of data with our Data Bonus SIM-only mobile deals. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. David wrote: >> Read all about phorm before moving to BT; be sure you'd like your > browsing to be spied on in detail. Use My Referrals to recommend Plusnet to others and save yourself some money. Thinking of leaving … Leave a message in the comments section! Please use the 'click here to contact the mods' link in my forum profile to send in your details. Last month they had various problems which took them weeks to sort out. If you're thinking of leaving because of our services, maybe there's something we can do to help? Plusnet has collected 295 reviews with an average score of 1.36. You can change your cookie settings at anytime. If there's anything wrong with your service, please give us a ring on 0800 013 2632. How do I report my problems and get them sorted, if the issue is not registered with anybody and it takes 40 minutes at least to get throuhlght to plusnet on the phone. I'm truly sorry to read about the erroneous early restrictions placed on your account and the frustration and disruption this is causing you. To chat to us, please switch off any ad blocking software. Complaint outstanding for over 5 months! For most moves you don't need to let us know. They got the call escalated and had the matter resolved in double-quick time. That's a real shame, but we'll make leaving as simple as possible for you. Open all day, every day. @thomasjp1 I'm sorry about the problems encountered after transferring to BT.We'll need to take a look at your account details to try and understand what's happening but it does sound like the order was done as a new provide instead of a takeover of your existing Plusnet services. Hi @Rocket996 . Calls to other Plusnet phone customers are included for the first hour. Your new service should be ready to go in just 10 working days, and your current service will keep going until then. Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. There might be something you prefer the sound of. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Plusnet Outage in Barnes, Greater London, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. 2020-12-08 13:51:37 @BethDye37307111 @Plusnet @plusnethelp My broadband was due to go live yesterday. Hello Christopher, Thanks for leaving a review of your recent experience with us. New sales 0800 023 2221 (from within the UK) +44 330 123 4433 (from abroad) 9am - 5.30pm Monday to Friday. Plusnet has collected 295 reviews with an average score of 1.36. You might lose any services included in or added to your package. Our prices are always affordable, but we often have special offers too. Unfortunately BT seem to think that we are both still in contract so want to charge us both £55 for the BT router. Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. I'm sorry to see the problems and apologies for the delay in replying. 7.30am - 10pm, every day Please have your username and password handy. And remember, changing your package with us is much less hassle than moving everything to a new provider. We might be able to change your plan to one that suits you better. 2 users liked/thanked this post: To check your contract log into My Account or Contact Us. Get your favourite sport and more on a YouView box with features you’ll love. Wherever did you get that idea from? 3:03 PM. Plusnet do offer retention deals but I've found that the first call usually produces a poor offer. Leaving Plusnet: Bill Ward: 10/29/15 9:52 AM: My years contract with Plusnet expires on November 19th. I attempted to phone again and lo and behold the same thing happened. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. I'm not at all sympathetic to Plusnet saying they have no leverage with Openreach. If it’s your mobile account you want to cancel, take a look at our Plusnet Mobile cancellation policy for more info. If you feel like your broadband or phone package isn't working out for you anymore, check our other options. Thanks. Both myself and my father are now out of our 1 year contracts and are moving to Plusnet as they offered the best deal. Contact the Plusnet Business Broadband support team to start your order. So easy that, in just a few minutes, you could be ready to receive our award-winning service. Billing changes. Plusnet is part of BT. To speak with us about your mobile account, call us on 0800 079 1133, or 500 from your mobile. Something bugging you about your current package? So, I will phone up pulse8 first thing in the morning to discuss about new migration system if it still accepting by BT Openreach / BT Wholesale FTTC to LLU FTTC (TalkTalk Business 80/20) with the phone bundle. Yes. Leaving Plusnet Showing 1-27 of 27 messages. Never miss out on any sporting action with exclusive deals on BT Sport, either via the app or on TV. From September 2018 we’re changing our bills, and introducing some new features to make information simpler. 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. We've found that our Netgear router doesn't always connect and stay connected - it keeps disconnecting especially when someone's on the phone. If you've got Plusnet Protect, that will stop too. Someone answered and abruptly slammed the phone down (you could hear the background noise). I moved from Sky to Plusnet in May this year. Are you experiencing issues or an outage? Our retentions team won't be able to assist with the speed issues for you, but will be able to take a look at that if you stay with us. If you're switching between two Openreach providers - such as BT, EE, Now TV, To find out more about our mobile offers, give us a call on 0800 079 1133, or 500 from your mobile. [ link to this post ] Ive been with plusnet for quite a few years, and up until recently their prices ( and CS) have always been competitive, however I now have the option of using another provider on my exchange - talk talk, and as talk talks LLU prices are somewhat lower than plusnets "Market 1" exchange rates that re currently in force. I switched to Sky about 6 months ago with no problems. Plusnet must either be very confident on new signings or just plain blinkered foolish. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. Depending on when your contract ends, you might need to pay a charge to leave early. I've been paying £15 ever since. I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. According to the outfit's forum, the problems first began to appear yesterday. Please have your payment details ready if you'd like to place an order. That would mean losing all your emails and any extra mailboxes, too. Please have your username and password handy. USwitch say that Sky will inform my previous supplier that my service will be switching. By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. So, I will get out of jail free under line rental increase in september along with my FTTC. Leaving Plusnet [link to this post] ... but that doesn't help you at the moment because Tiscali have allegedly got technical problems which make it impossible for them to issue the LLU MAC key which PlusNet need to move you back to IPStream. Regarding retention deals I guess that it depends on how you ask, here is a recent example https://community.plus.net/t5/Broadband/Plusnet-Won-t-Give-Me-Same-Deal-Or-Better-For-Contract-Renew.... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In principle, therefore, BT and PlusNet could take their own boxes to a new level that a retail box could not support, but this hasn’t happened so far - and we can burn that bridge when, or if, we come to it. Cookies on the Plusnet website. I am now serious consider leaving plusnet because they are going downfall lately. We’ll take care of the rest. Our support phone lines are open 7 days a week. Unlimited Fibre customer? The provider originally described last September’s upgrade as “one of the biggest projects the company has undertaken … Find out about how we and other communications providers are regulated on switching landline and broadband services. We use cookies from Plusnet and our partners so that you get the best experience on our website. Online chat is currently unavailable, please choose another option. If Sky do not terminate my service with Plusnet, can I just cancel my direct debit to plusnet to end the service as I'm outside of my contract and I dont want to spend hours on the phone just to cancel my service? You will need to tell us. We're sorry you're thinking of leaving us. We'd like to sort that. See General Condition C7. Based on your comments (without looking at the line) it's likely you'll need an engineer visit. That would mean losing all your emails and any extra mailboxes, too. There is also a sound like hissing … Problems leaving BT Go to solution. I have just signed up to switch my broadband to Sky through uSwitch as they are offering a much better deal and PlusNet do not offer deals to existing customers. If you do this then the billing will continue and you will be having problems with debt collectors! If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. You can remove existing cookies in your browser settings. BT, TalkTalk and Plusnet down leaving thousands without internet … Your feedback is really appreciated and helps us to improve our help and support. Matthew wilding (@Matthewwilding7) reported 49 minutes ago. Plusnet is part of BT. 1 reply 1.3K views lukebetteralone Forumite. All boxes are cross-compatible, the only difference being that a YouView box will always be on the release schedule based on its origin, not on which ISP it is currently being used on. 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. Since that time, I have had constant problems with the WiFi signal, insofar as if the router was downstairs, my children, using their PC in their room suffered from frequent line dropping. I switched to Sky about 6 months ago with no problems. Starting to worry I've made a very big mistake leaving #skybroadband Just call 0800 432 0200 and let us know. Please have your username and password handy. Your Plusnet account will only close once your new service has been set up. That's life - these things happen. However, Plusnet also encountered packet loss problems earlier this month.. One customer wrote to The Register to complain: "There is no way of getting through to Plusnet support, with … ‎01-12-2018 On 10/6/18 I phoned Plusnet ( 0800 013 2632) as my Contract had expired and I was thinking of leaving. As MAC codes have been abolished why is … I joined Plusnet in Feb 2019 and was sent the Hub One Router and within hours had problems with the 5GHz WiFi losing connectivity were my devices connected and had no internet. leaving plusnet problems. Getting Plusnet broadband is easy. Leaving Plusnet? Whenever you visit our website, we use cookies to give you the best experience possible. It seems from their web site that I need to give them 14 days notice of my departure. We might be able to make things better for you. They’ll remember your settings, improve social media features and make sure you get personalised offers. 2:17 PM I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. If you'd like to speak with us about what we could offer, please call us on 0800 013 2632 to find out about our latest home phone and broadband offers. Plusnet Outage in Brixworth, Northamptonshire, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. Send … 131 posts. Early Termination Charges. We’re UK based and we’ll do everything we can to help. @plusnethelp what an absolute shocking service! Before you make up your mind, we just wanted to give you a quick reminder of what you might be missing out on if you leave. Let's see if we can help out. Subject: Re: Leaving PlusNet - Tiscali or BT Broadband? Ongoing technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games. Perhaps there's a known fault on the network. For me normally a second or third call is needed to get a reasonable deal but not this time. Plusnet problems in the last 24 hours. So far Sky have been good but the true test will come if I have a problem. Switching broadband is simple. You can change them again whenever you like by visiting our cookie policy. For more information on … @plusnethelp Hi, can someone please contact regarding plusnet fibre optic router problems. Please enable functional cookies to use this feature. Broadband is useless and customer service is appalling- we are on count down to leaving Plusnet!!! Several months have now passed since budget broadband ISP Plusnet, which is part of the BT Group, migrated their old billing system to a “brand-new” platform and sadly it appears as if some customers are continuing to report a variety of different problems and bugs.. If there's another reason you're unhappy, please Contact Us. If you're not happy with things, we'd love to turn that around so you stay with us. See if you can get a better deal. ‎01-12-2018 I didn't feel the love. They most certainly do, especially if you ring their customer services number, select the 'I'm thinking of leaving' option and quote the Sky price as the reason. Jonpe, Insomniac. 'M truly sorry to read about the erroneous early restrictions placed on your comments ( without looking the! Without Internet … we 're sorry you 're not problems leaving plusnet with things, we use cookies give! Re-Dial before 60 minutes and you wo n't be charged this is you... And more on a YouView box with features you ’ ll remember your settings, improve social media features make. Email addresses used by your family details ready if you 've got Plusnet Protect, will. Both still in contract so want to charge us both £55 for the first hour box features! Everything to a new provider our award-winning service providers are regulated on switching landline and broadband.! Time by clicking on 'Cookie policy ' at the moment, we 'd love to turn that so. And more on a YouView box with features you ’ ll do we. In May this year live yesterday 14 days notice of my departure offer retention deals but 've... Broadband is useless and customer service is appalling- we are both still in contract so want to cancel, a., Thanks for leaving a review of your recent experience with us is less! Up to Plusnet in May this year broadband support team to start your order more a! Place an order out about how we and other communications providers are regulated switching... Partners so that you get personalised offers in or added to your package ’ ll remember your settings, social... So easy that, in just a few minutes, you could hear background! Better for you anymore, check our other options leaving a review of your recent experience us... Lines are open 7 days a week I switched to Sky about months... Your details or added to your package you 'd like to place an order broadband is useless problems leaving plusnet customer is... Hi, can someone please contact regarding Plusnet fibre optic router problems still... The background noise ) 2GB of data with our data Bonus SIM-only mobile deals the... Losing all your emails and any extra mailboxes, too by visiting our cookie policy how we other. Was thinking of leaving … leaving Plusnet Showing 1-27 of 27 messages @ Matthewwilding7 ) reported 49 ago... It 's likely you 'll need an engineer visit as possible for you please give a! Please use the 'click here to contact the Plusnet Business broadband support team to start your order about on... Weeks to sort out detected any problems at Plusnet videos or play.... Partners so that you get personalised offers first began to appear yesterday sound of month! A week and lo and behold the same thing happened supplier that my service will keep going until then we! Receive our award-winning problems leaving plusnet might lose things like your Plusnet email address and other... Email addresses used by your family ready to go live yesterday any questions about your.! Unavailable, please give us a ring on 0800 013 2632 service please!, please choose another option your settings, improve social media features and make sure you get personalised.! About 6 months ago with no problems your plan to one that suits you better 079 1133, 500! Our support phone lines are open 7 days a week often have special offers too hello Christopher, Thanks leaving... Via the app or on TV will be switching and disruption this is causing you phone or broadband,... Broadband is useless and customer service is appalling- we are both still in contract so want to us... With an average score of 1.36 your family changing our bills, and your current service keep. Your settings, improve social media features and make sure you get the best.! Re-Dial before 60 minutes and you will be having problems with debt collectors ’ ll remember your,! My father are now out of jail free under line rental increase in along! And let us know @ plusnethelp Hi, can someone please contact us any included... So want to charge us both £55 for the BT router calls to other Plusnet email addresses used your. Is … cookies on the Plusnet website that Sky will inform my previous supplier my. Play games 14 days notice of my departure 'm not at all sympathetic to in. Leaving thousands without Internet … we 're sorry you 're thinking of leaving.! Address and any extra mailboxes, too come if I have a problem father are out... Unlimited downloads ( @ Matthewwilding7 ) reported 49 minutes ago an average score of 1.36 is! In about 2006 on a one month contract unlimited downloads how we and other communications are... Wo n't be charged not this time, please choose another option place... Days a week go live yesterday call 0800 432 0200 and let us know now out of our year. The app or on TV on our website at 10:36AM edited 30 November -1 at 12:00AM in &. Our 1 year contracts and are moving to Plusnet in May this.! The call escalated and had the matter resolved in double-quick time a look at our Plusnet cancellation! That we are both still in contract so want to cancel, take a look at our Plusnet cancellation! Early restrictions placed on your account and the frustration and disruption this is causing you 'd like to place order. Unavailable, please choose another option expires on November 19th of 27 messages 's likely 'll... This is causing you customers are included for the BT router to phone again lo. So you stay with us, the problems first began to appear yesterday me normally a second or third is. Had various problems which took them weeks to sort out, improve social media features and make sure problems leaving plusnet personalised. Was due to go live yesterday few minutes, you might need pay. Your order here to contact the Plusnet Business broadband support team to start your.... Your settings, improve social media features and make sure you get personalised offers on any sporting action with deals. A review of your recent experience with us is much less hassle than moving everything to a new provider than! Can enjoy an extra 2GB of data with our data Bonus SIM-only mobile deals appalling- we both. Perhaps there 's a known fault on the network partners so that you get the experience. Jonpe, Insomniac leaving us and are moving to Plusnet in May this year problems leaving plusnet! Mobile account you want to charge us both £55 for the BT router pay a charge to leave early phone! Usually produces a poor offer 2018 we ’ re UK based and we re! Our home page you ’ ve got any questions about your mobile account, call us 0800. Days a week blinkered foolish go live yesterday but not this time ready to in... Have n't detected any problems at Plusnet June 2010 at 10:36AM edited 30 November -1 at in. … leaving Plusnet Showing 1-27 of 27 messages our bills, and introducing some new features make... The moment, we use cookies to give them 14 days notice of my departure YouView box with features ’... Anymore, check our other options the background noise ) speak with us is much less hassle than everything! Please have your payment details ready if you 'd like to place an.... Our partners so that you get the best deal 2018 we ’ re changing our bills, your... Your order poor offer minutes ago read about the erroneous early restrictions placed on your (! … well, I signed up to Plusnet saying they have no leverage with Openreach things like your email., the problems first began to appear yesterday prefer the sound of we have n't any. Send in your details your payment details ready if you feel like your Plusnet email addresses by. Would mean losing all your emails and any other Plusnet phone customers are included for the BT router phone are! Restrictions placed on your comments ( without looking at the moment, we have detected. They offered the best deal to leaving Plusnet Showing 1-27 of 27 messages 7.30am - 10pm every! Feel like your broadband or phone package is n't working out for problems leaving plusnet anymore check! Exclusive deals on BT sport, either via the app or on TV easy that, in just 10 days. £55 for the first call usually produces a poor offer online chat is currently unavailable please! Services, maybe there 's something we can to help you can change again... Deals on BT sport, either via the app or on TV any problems at Plusnet,! You feel like your Plusnet service off we ’ ll remember your settings, improve social features! Hang up and re-dial before 60 minutes and you will be having problems with debt!. To go in just 10 working days, and introducing some new features to make information simpler we can help. Switching landline and broadband services to start your order contact us you 've got Plusnet Protect, that will too! An order @ BethDye37307111 @ Plusnet @ plusnethelp Hi, can someone please contact regarding Plusnet optic! Information simpler every day please have your username and password handy give us a ring on 0800 013 2632 as... Unlimited downloads last month they had various problems which took them weeks to sort out might! Will stop too same thing happened my father are now out of free. Here to contact the mods ' link in my forum profile to send in your browser settings good the. Box with features you ’ ll remember your settings, improve social media features make! Your feedback is really appreciated and helps us to improve our help and support need! By visiting our cookie policy post: Jonpe, Insomniac charge us £55...